Sage One Support replied to Bridgie Myburgh's discussion Investment accounting
"Hi Bridgie
A suggestion would be to create these as GL account, but it would be best if you made contact with your accountant to confirm this.
Kind Regards
The Sage One Accounting Support Team "
Aug 28
Sage One Support replied to David Irish's discussion Lockdown problem
"Hi David
By setting the Lock Down Date means that no changes can be made with a date up to and including this date. You would need to 'unlock' the financial year, make the desired changes and set the lock down date again. 
Kind Regards
The Sage One…"
Aug 28
Sage One Support replied to Craig's discussion Period ends
"Hi Craig
You able to set your lock down date under Company | Change Company Settings | General Settings and Financial Years. Setting a Lockdown Date means that no transaction can be processed or edited with a date up to and including this date.
You…"
Aug 28
Sage One Support replied to Luvuyo's discussion Custom Design
"Hi Luvuyo
The Customer Layout Designer does not allow for the import of PDF. You would need to resign the layout from scratch. CLICK HERE for more on the Custom Layout Designer.
Kind Regards
The Sage One Accounting Support Team"
Aug 28
Sage One Support replied to adam gouws's discussion report designer
"Hi Adam
You need to ensure that you signing in with the ADMIN account details on the Custom Layout Designer. To add the banking details in Sage One Accounting, select Company | Change Company Settings. Then, Documents and Statements | Customer Docum…"
Aug 28
Sage One Support replied to Cristina Paul's discussion 2 companies
"Hi Cristina
A suggestion would be to create two categories for the items. Follow the LINK to read up more on how the item categories can work for your business. You could also create separate sales accounts for the 'service' and 'physical' items, to…"
Aug 28
Sage One Support replied to Marianka Stretch's discussion Printing Vendor Number on Customer Invoices
"Hi Marianka
We would suggest using the Document User Defined fields for the vendor numbers. To have these displayed on your invoices would need some customisation in the Customer Layout Designer, where you would add the database fields onto your lay…"
Jul 27
Sage One Support replied to Gwen Monckton's discussion Loading data and figures onto sage from paperwork
"Hi Gwen
Sage One Accounting has the option to take on balances through the Company | Opening Balances menu option. Please click here for more on this.
Kind regards
Sage One Accounting Support Team"
Jul 14
Sage One Support replied to Wesley Nsomba's discussion Bank Reconciliation in Sage One Accounting
"Hi Wesley
The Bank reconciliation screen is run on a date range basis. Only transactions that fall in the date range selected will be displayed.
In order to view all transactions, you would need to set the date range to include ALL transactions. Thi…"
Jun 27
Sage One Support replied to Terry Georgiev's discussion Vehicle purchase, partly financed
"Hi Terry
Based on the information provided we would recommend doing a Journal Entry as follows:
1.       Purchase Price
 
Effect: Debit the Account “Fixed Assets – Motor Vehicles”
Reference, Description and Comments can be as per the users requireme…"
Jun 26
Sage One Support replied to Darren Carter's discussion Add Image to Report in Layout Designer
"Hi Darren
We've attached to documents to guid you through the process. Please see links below:
Adding additional image: SOA%20-%20Adding%20Additional%20Images%20or%20Logos%20on%20Reports.pdf
Adding QR code: SOA%20-%20Adding%20QR%20Codes%20on%20the%2…"
Jun 26
Sage One Support replied to Marina K's discussion Invoice template issue
"Hi Marina
Has your invoice been customised in anyway? If you print using the default layouts, Default Plain for example, do you have the same problem? 
The support team would be able to assist in resolving that matter. Please CLICK HERE to log a sup…"
May 22
Sage One Support replied to Christine Anne Parent's discussion Deleting Bank Accounts and starting again
"Hi Christine
You have the option to delete the transactions in your bank account by select the 'Actions' checkbox and 'Delete'. You have the option on both the New Transactions and Reviewed Transactions tabs. Once the transactions have been deleted,…"
May 22
Sage One Support replied to Robert Barnsley's discussion Pastel Partner vs SageOne...
"Hi Robert
As you mentioned, Sage One Accounting is not Pastel Partner and with that you'll find a number of difference in the two accounting applications. Some of these have been addressed in the 'Transition' document. CLICK HERE to view the documen…"
May 9
Sage One Support replied to David v d Merwe's discussion Adding delivery addresses
"Good day Andrew
The application allows for 3 delivery address. The alternative would be to create a customised layout, for each business you deliver to, with the applicable address. This can be customised in the Custom Layout Designer - CLICK HERE f…"
May 8
Sage One Support replied to Raymond Cohen's discussion Request for help with sorting out my SAage one accounting
"Good day Raymond
We have a number of certified Sage One Accounting advisers who would be able to assist with your request. Please CLICK HERE to call up a complete list of advisers and browse for one in your area.
Kind regards
Sage One Accounting Sup…"
May 8
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