Reyaad Moosa replied to Driekie's discussion Customer Invoices not Saving
"Hi Driekie,
This is a defect on Sage One and has been logged for fix. So we await the fix which was advised to be soon.
Regards "
Jan 22
Reyaad Moosa replied to Dana H's discussion Depreciation
"Hi,
Sage One does not have auto depreciation, you will need to journal it in.
Regards"
Jan 15
Reyaad Moosa replied to Cindy-Lee du Piesanie's discussion Journal to vat account
"Hi Cindy,
Sage One does not have a journal for VAT, you can create a VAT adjustment which will affect your VAT control account directly or you can process a journal entry selecting the option of "manual VAT", this will affect you VAT control only re…"
Dec 13, 2017
Reyaad Moosa replied to Cuan Parker's discussion Customer Zone Link
"Hi Cuan,

Please be advised that there is no unique link for each document if that is what you looking for. If you need to limit the customer from seeing information you can change the settings under company settings.

Regards "
Dec 6, 2017
Reyaad Moosa replied to Cuan Parker's discussion Customer Ref in Email Subject
"Hi Cuan,

Please be advised that Sage One Support desk has recognized your suggestion and it has been logged.

Regards "
Dec 6, 2017
Reyaad Moosa replied to Kim Green's discussion Customer VAT number not pulling to the invoice
"HI Kim,
Please note that you will need to edit the invoice select a different customer then select the correct customer again, this should pull through the information.
Regards"
Nov 21, 2017
Reyaad Moosa replied to Trisha Rampersadh's discussion Report with Analysis codes details
"Hi Trisha,
You cannot pull up a sales report to show which analysis codes are allocate to invoices.
You will need to pull a Profit and Loss based on Analysis Codes.

Regards"
Nov 10, 2017
Reyaad Moosa replied to Alastair Pearson's discussion How can we link a product code to a vendor or supplier when we pull the Item List from the API.
"Hi Alastair,
Please contact the API team with regards to your query.
api@accounting.sageone.co.za
Thanks "
Nov 10, 2017
Reyaad Moosa replied to Moira Alberts's discussion Bank statements
"Hi Moira,
Please note that most banks will put the debit and credit in separate columns so you will have to edit it in Excel and put the debit and credit in one column, credit having a negative in front of it."
Oct 18, 2017
Reyaad Moosa replied to Rudi Solomons's discussion Customer Notes Report
"HI Rudy,
Please be advised that there is not report that is going to give you the actual descriptions. "
Oct 18, 2017
Reyaad Moosa replied to Rose's discussion FINISHED GOODS TO STOCK ITEM
"Hi Rose,
Kindly note that there is a workaround for that process, please follow the link for more information to assist you.
http://help.accounting.sageone.co.za/en_za/accounting/bill-of-mater..."
Oct 18, 2017
Reyaad Moosa replied to Vernon's discussion Add columns to item list
"Hi,
Kindly note that on the item list screen there is a setting option on the top left corner next to "Quick report" called "Customize grid" if you click on there it will give you an option to add more columns."
Oct 18, 2017
Reyaad Moosa replied to Johan Visagie's discussion Capturing Costomers Opening Balance by Ageing
"Hi 
For all future Sage One queries please contact: support@accounting.sageone.co.za"
Oct 18, 2017
Reyaad Moosa replied to Chantell Acton's discussion Customer Invoices
"Hi Chantelle,
I see that there is no response to this.
Kindly note that it is not possible to track it."
Oct 18, 2017
Reyaad Moosa replied to David Irish's discussion Negative Stock Invoicing Problem
"Hi David,
I see there is no response to this.
There is a setting in the company setting to warn if you have selected a item with the quantity zero or below. Go to the company settings and select that option to warn you (this will be under item setti…"
Oct 18, 2017