Dear Sage Pastel
I have a problem and not able to get hold of Pastel by phone due to ‘high call volumes’. Found this forum and really hoping someone out there can help me.
It seems that Pastel is calculating VAT incorrectly. I am not referring to the 14% vs. 15% change, although my problem did start last month. Prior to last month all was well.
I have attached a scan of 2 invoices to help explain my problem.
In the attached you will note exactly the same set of items on two different invoices. On the one invoice we have grouped nine (9) similar items together i.e. item 323 x 9, while on the other invoice we have listed each of the nine (9) items separately. Pastel has calculated the Total Exclusive correctly in both cases. However, there is a difference in the calculated VAT amount and hence the sub total and total. It is small in this example (3 cents), but hugely significant as our invoices list large numbers of items.
As stated above, this issue was first observed for transactions in March, not for the 2-3 years we have been using the cloud based system before.
Any help advice greatly appreciated