Sage Business Cloud (AME) Online Community

Customer Invoices not Saving


I use the "Print Invoice and Delivery note" function when completing an invoice and printing it. Previously this would save the invoice at the same time. However, since about 20 Dec 2017 this is not working anymore.

I was told by Support that I now need to "Save" the invoice first, but this gives inconsistent results. Sometimes it does not save the invoice, sometimes it returns to the "Customer Tax Invoices" list screen and sometimes it brings up a blank, but partially greyed out, "Process Customer Invoice" screen.

Has anybody else had similar problems? Or can anyone suggest a usable workaround as it is very frustrating recapturing lost invoices.

Any help would be greatly appreciated.



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  • Hi Driekie,

    This is a defect on Sage One and has been logged for fix. So we await the fix which was advised to be soon.


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